General Terms of Use

General Terms of Use, Privacy Policy & Data Protection

1. Party of the Contract

These General Terms of use are valid for all orders of a customer from Joonah Garments “seller” (See Impressum) for the custom printed item service, imprintable apparel sales and single item sales. After making an online order the party agrees to the General Terms of Service, for the contract to be binding the sent design has to be confirmed via Mail by the seller. 

2. Offerings

Other custom services that are not offered online, are subject to individual offerings. And Offerings are to be treated confidential and can be asked to revert at any time by the seller should the offering given to another seller. The Products in the Onlineshop, Internet pages, Catalogues and prospects can slightly deviate 2-3% in size and color from what is displayed online. 
Obvious Typos and Calculation mistakes are not binding for the seller. 

3. Contract Conclusion

Through a written acceptance of the offering the contract is concluded. Later changes have to be made in written consent with both parties. 

4. Prices

All Prices are in EURO, and the amount for the price is stated in each offer page, within The Netherlands and Jordan the VAT has to be added, Packing and Shipping are to be calculated from either Jordan or The Netherlands whichever is relevant in the particular case. The buyer has to pay import duties and clearance cost should such arise. Upon request insurance for the Order can be requested which has then to be paid by the buyer. Individual Offers may contain other terms which are then valid only for this offer. Special packaging has to be requested by the buyer and occurs additional cost. 
The seller may correct unintended false prices stated after contract conclusion immediately when noticed. 

5. Additional Costs

May occur for individual samples, prototypes and similar other special requests.

6. Individual Printing

The printing has to be final approved with a mock up image by the client. The print file has to be delivered in .ai, eps or pdf file, the buyer has to communicate printing dimensions. 

7. Fabrics sent for production by buyer

Has to be specially negotiated with the seller, buyer is responsible for delivery if not agreed otherwise in writing. Seller may assist upon request and with a written agreement. Seller is not liable for the material of the buyer.

8. Delivery

Delivery times are valid upon written confirmation by the seller of the mock up. Is the seller late with the delivery the buyer has to send a written notice to deliver. After this notice is sent the buyer is in delay for delivery. Seller may sent in parts. Is the seller late the buyer has to set an adequate grace period of minimum six weeks. After this the buyer is allowed to withdraw from the contract. Is the seller not in fault for the delay and was the delay not caused by gross negligence, the seller is not liable for any damages. The seller is not liable for delays caused by third parties in the fulfillment such as government, customs, freight forwarder, transport or other unforeseeable conflict from its suppliers.

9. Liability

Obviously damaged goods and faulty production has to be announced to the seller within one week upon receipt, otherwise the seller is not liable for the fault.

10. Payment Condition

Online is 100% Prepay, additional costs arising due to special requests from the buyer later on, have to be paid before shipping.

11. Choice of Law and Jurisdiction

All conflicts shall be resolved in front of an Jordanian Court.

12. Consumer Protection

For orders that are concluded with consumers, the consumer protection laws of Austria are applicable. And for the Sales from Jordan those of Jordan.

13. Disclaimer

Customization on Blank items provided by seller follow at buyer's risk and the seller is not liable for any damages arising from it. The seller is not liable for any unintended false statements on the website. The seller is not liable for its suppliers default. 
Orders can be 2-3% off from the ordered amount.

14. Non-Disclosure and Data protection

The buyer agrees to keep the information secret that have been disclosed to him with the contract. 
The seller is treating all personal data according to the EU Data Protection Laws.

15.Cookies

Our website uses Cookies to offer a better service to its customer, if you do not accept our cookies send us an email and they will be deactivated.

 

 

16.Cancellation, Returns & Refund policies

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

 

Returns

Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

 

Returns and Refunds

Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days

Custom products are custom-made for each order, and are therefore non-returnable. We do not accept returns or exchanges on any orders.

Please be sure to check that your artwork, bag size, and shipping address are all correct prior to completing your purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will 

 

MODIFICATIONS TO THE SERVICE AND PRICES

 

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

Shipping

To return your product, you should mail your product to: 21110 Joonah garments LTD, Irbid- Jordan +962777429429

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

REQUEST A RETURN

Once your return request is received, we will send your return details to you via email. These details will include all pertinent information regarding your return, including your Return Authorization number to be included on your returned package(s), UPS Return Label(s) to send back your item(s), the return shipping address, and other important information.

 

Cancellations:

We begin processing your order as soon as you place it. For this reason, orders cannot be changed or cancelled once they are placed. You will receive a shipping confirmation e-mail as soon as we ship your order. If you need to make a return, please use our return form below.

Our goal is to make all our customers happy, you will not be disappointed